Frequently Asked Questions
Everything you need to know about your Velobike experience, from technical specs to delivery details.
How are the bicycles shipped and will I need to assemble them?
All Velobike bicycles are shipped 85% pre-assembled in a secure, reinforced box. You will only need to install the front wheel, handlebars, pedals, and saddle. A comprehensive tool kit and step-by-step assembly guide are included with every order.
What is your return policy for bikes and accessories?
We offer a 30-day trial period. If you are not completely satisfied, you can return your items in their original packaging. Please note that bicycles must be in 'like-new' condition with no visible wear or damage to qualify for a full refund.
Do Velobike frames come with a warranty?
Yes, we stand by our quality. All Velobike frames are covered by a 5-year limited warranty against manufacturing defects. Components such as drivetrains and brakes are covered by a 2-year manufacturer warranty.
How do I choose the right frame size for my height?
Each product page features a detailed 'Size Guide' based on height and inseam measurements. If you are between sizes, we generally recommend sizing down for a more agile ride or sizing up for increased stability.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For high-performance models, we also offer interest-free financing options through Klarna and Affirm.
When will my order ship and how can I track it?
Orders are processed within 1-2 business days. Once your bike leaves our warehouse, you will receive a tracking number via email. Delivery typically takes 3-7 business days depending on your location.